Please find below a step-by-step guide that must be followed for all returns.
Please contact IP Door Entry on 08000 156496 before any Goods are returned, we will talk you through the returns procedure and ensure that any questions you may have are answered. You will also be issued with a unique returns number. Please note that all Goods originally purchased through a distributor will need to be returned through the distributor and not directly to IP Door Entry.
Please note that if products have been installed outside of the guidelines laid out in the instruction’s manual and in the terms and conditions of supply of goods and services, then IP Door Entry accepts no responsibility for the goods and so is not liable to provide a refund.
Contact our Sales Team at firstname.lastname@example.org who will gladly send you the Returns form to print and complete.
When returning the Goods please ensure that they are accompanied by all spare parts, manuals etc. All Goods must be well packaged to keep them clean and free from damage. It is the responsibility of the Customer to return the Goods carriage paid to; IP Door Entry, Unit DC4 Prologis Park, Eastman Way, Hemel Hempstead, HP2 7DU.
All returns have to be accompanied by a Returns Form and include a valid returns number.
Goods received without a valid Returns Form will not be accepted. Please note, IP Door Entry staff signing for the delivery of a return without the valid Returns Form complete with the unique returns number does not constitute acceptance of the returned Goods.
Please ensure that you write the valid IP Door Entry returns number clearly on the outside of the packaging.
THE NEXT STEP
When returning Goods, it is strongly recommended that you use a recognised courier and the appropriate insurance is taken out. IP Door Entry accepts no responsibility for damaged or lost Goods whilst being returned to us. Please note that IP Door Entry does not collect Goods for return.
FAULTY PRODUCT WITHIN GUARANTEE PERIOD
Once the Goods have been received we aim to inspect the Goods and contact you within 48 hours (please note that from time to time this may take longer but we endeavour to action your request as soon as possible).
FAULTY PRODUCT OUTSIDE GUARANTEE PERIOD
Once the Goods have been inspected you will be contacted with our findings. Should the fault be covered by the guarantee the Goods will be either repaired or replaced and returned to you carriage paid.
Once the Goods have been inspected (ensuring that the Goods are undamaged, have not been used, still in their original packaging and include all space parts and relevant manuals etc.) we aim to issue a credit within 30 days from receipt of Goods. Please note that all unwanted Goods must be returned within 7 days of receipt and are subject to a 30% handling charge plus carriage. No special orders and/or bespoke Goods can be accepted for return.
For further information, please contact us on 08000 156496 or email email@example.com