IP DOOR ENTRY LTD STANDARD TERMS AND CONDITIONS FOR THE SUPPLY OF GOODS AND SERVICES
The Customer’s attention is drawn in particular to the provisions of clause 15.
In these Terms and Conditions, the following expressions shall have the following meanings:
“Business Day”: a day (other than a Saturday, Sunday or public holiday) when banks in London are open for business. “Customer”: the person or firm who purchases the Goods and/or Services from IP Door Entry Ltd.
“Conditions”: the terms and conditions set out in this document as amended from time to time in accordance with clause 22.3.
“Contract”: the contract between IP Door Entry Ltd and the Customer for the sale and purchase of the Goods and/or Services in accordance with these Conditions and any Service Agreement between IP Door Entry Ltd and the Customer.
“Deliverables”: the deliverables set out in the Order produced by IP Door Entry Ltd for the Customer. “IP Door Entry”: IP Door Entry Ltd (registered in England and Wales with company number 3212230 and having its registered office at 52 High Street, Pinner, Middlesex HA5 5PW. “IP Door Entry Materials”: has the meaning given in clause 11.1.8.
“Equipment Schedule”: The Equipment Schedule that forms part of the Service Agreement. “Force Majeure Event”: an event or circumstance beyond a party’s reasonable control.
“Goods”: the goods (or any part of them) set out in the Order.
“Intellectual Property Rights:” patents, rights to inventions, copyright and related rights, trade marks, business names and domain names, rights in get-up, goodwill and the right to sue for passing off, rights in designs, database rights, rights to use, and protect the confidentiality of, confidential information (including know-how) and all other intellectual property rights, in each case whether registered or unregistered and including all applications and rights to apply for and be granted, renewals or extension of, and rights to claim priority from, such rights and all similar or equivalent rights or forms of protection which subsist or will subsist now or in the future in any part of the world.
“Order”: The Customer’s order for the Goods and/ or Services as set out in either the Customer’s purchase order form, the telephone order placed by the Customer, the Customer’s written acceptance of IP Door Entry’s quotation, the Service Agreement or such other form of order, as the case may be.
“Service Agreement”: the IP Door Entry Service Agreement issued by IP Door Entry to the Customer pursuant to which the Customer can enter into a fixed term agreement for IP Door Entry to provide ongoing Services to the Customer.
“Service Call Report”: means the report completed by IP Door Entry staff while on site providing the Services.
“Services”; the services including but not limited to installations, refurbishments, planned servicing and emergency callouts, commissioning, including the Deliverables, supplied by IP Door Entry to the Customer further details of which are set out in the Service Specification.
“Service Specification”; the description or specification of the Services provided by IP Door Entry to the Customer, which is set out in the service Agreement including, but not limited, to the Schedule of Works which forms part of the Service Agreement and/or any other literature of IP Door Entry which sets out details of the Services.
“Special Orders and And “Bespoke Items”: include items (a) not listed in IP Door Entry’s catalogue or other IP Door Entry literature; or (b) products or goods where a tailored solution is required due to the non-standard functionality of the system or (c) products manufactured specifically to Customer requirements.
“Tariff Schedule”; means IP Door Entry’s price list including its hourly rates as displayed at www.IP Door Entry.co.uk which price list may be updated by IP Door Entry from time to time.
1.2.1- A reference to a statute or statutory provision is a reference to such statute or provision as amended or re-enacted. A reference to a statute or statutory provision includes any subordinate legislation made under that statute or statutory provision, as amended or re-enacted.
1.2.2- Any phrase introduced by the terms including, include, in particular or any similar expression shall be construed as illustrative and shall not limit the sense of the words preceding those terms.
1.2.3- A reference to writing or written includes faxes and emails.
2. Basis of contract
2.1- These Conditions apply to the Contract to the exclusion of any other terms that the Customer seeks to impose or incorporate, or which are implied by trade, custom, practice or course of dealing.
2.2- An Order constitutes an offer by the Customer to purchase Goods and/or Services in accordance with these Conditions. The Customer is responsible for ensuring that the terms of any Order and any applicable specification or custom requirements that the Customer has given to IP Door Entry are complete and accurate.
2.3- An Order shall only be deemed to be accepted when IP Door Entry issues a written acceptance of the Order, at which point the Contract shall come into existence.
2.4- Where a Service Agreement is issued to a Customer by IP Door Entry it constitutes a quotation only and shall not constitute an offer. The return by the Customer of a signed Service Agreement shall constitute an offer to IP Door Entry by the Customer to purchase the Services on the terms contained in the Service Agreement and these Conditions. The offer shall only be deemed accepted when IP Door Entry issues written confirmation to the Customer or commences to provide the Services, whichever is the earlier.
2.5- All the provisions of these Conditions shall apply to the supply of both Goods and Services except where the application to one or the other is specified.
2.6- The Customer waives any right it might otherwise have to rely on any term endorsed upon, delivered with or contained in any documents of the Customer that is inconsistent with these Conditions.
2.7- Any samples, drawings or advertising produced by IP Door Entry and any descriptions or illustrations contained in IP Door Entry’s literature including but not limited to catalogues or brochures are produced for the sole purpose of giving an approximate idea of the Goods and/or Services referred to in them. They shall not form part of the Contract nor have any contractual force.
2.8- All weights, measurements, dimensions, drawings, capacities, specifications and other particulars contained in IP Door Entry’s literature or other information or technical assistance given by IP Door Entry is given in good faith and by way of general guidance only. No information supplied by IP Door Entry constitutes a warranty or guarantee or recommendation as to the suitability of the Goods and/or Services for any purpose whatsoever.
2.9- A quotation for the Goods and/or Services given by IP Door Entry shall not constitute an offer. A quotation shall only be valid for the period stated in that quotation or if no period is stated then for a period of 20 Business Days from its date of issue.
3.1- The Goods are described in IP Door Entry’s literature including but not limited to the respective product catalogue or brochure as modified by any applicable specification provided by the Customer or any custom requirements of the Customer.
3.2- IP Door Entry reserves the right to amend the specification of the Goods if required by any applicable statutory or regulatory requirements or for the purposes of product development.
3.3- It is the responsibility of the Customer to ensure that any specification or details provided by the Customer for Special Orders or Bespoke Products is correct and to ensure any such Special Orders or Bespoke Products will be suitable for the Customer’s purposes.
3.4- The Customer acknowledges in purchasing the Goods that the Customer is relying on its own skill and judgement and has not relied for this purpose on the skill or judgment or any representations of IP Door Entry. The Customer acknowledges that the Goods are fit for the purpose for which they are intended to be used in reliance on the Customer’s own skill and judgment and the Customer will indemnify IP Door Entry against all liabilities, costs, expenses, damages and losses (including any direct, indirect or consequential losses, loss of profit, loss of reputation and all interest, penalties and legal and other professional costs and expenses) suffered or incurred by IP Door Entry in connection with any claim made against IP Door Entry that the goods are not fit for purpose by any Customer or sub-customer of the Customer.
4. Special orders, bespoke products and customer specifications
4.1- If Goods are supplied in accordance with the Customer’s specifications the Customer shall be solely responsible for the accuracy and suitability of such specifications. If IP Door Entry is making the Goods to specifications that the Customer has supplied the Customer shall be responsible for ensuring that any such specifications are correct and suitable for the Customer’s purpose.
4.2- To the extent that the Goods are to be manufactured in accordance with a specification supplied by the Customer, the Customer shall indemnify IP Door Entry against all liabilities, costs, expenses, damages and losses (including any direct, indirect or consequential losses, loss of profit, loss of reputation and all interest, penalties and legal and other professional costs and expenses) suffered or incurred by IP Door Entry in connection with any claim made against IP Door Entry for actual or alleged infringement of a third party’s Intellectual Property Rights arising out of or in connection with IP Door Entry’s use of any specification or product requirements or details provided by the Customer. This Clause 4.2 shall survive termination of the Contract.
5. Compliance with regulatory or other approvals for the use or installation of the goods and the provision of the services
The Customer acknowledges that the use or installation of the Goods and the provision of the Services may require consent from a local authority or other regulatory body or a licence, permit or consent and it is the Customer’s sole responsibility to establish whether such consent, approval, licence, permission or certification is required and to obtain the same.
6. Delivery of goods
6.1- IP Door Entry shall ensure that each delivery of the Goods is accompanied by a delivery note that shows the date of the Order and, if the Goods are being delivered by instalments, the outstanding balance of Goods remaining to be delivered.
6.2- IP Door Entry shall deliver the Goods to the location set out in the Order or such other location as the parties may agree (“Delivery Address”) at any time after IP Door Entry notifies the Customer that the Goods are ready.
6.3- If the Customer wishes to collect the Goods then collection can be arranged by contacting IP Door Entry prior to despatch of the Goods and making arrangements for their collection by the Customer.
6.4- Delivery is completed on the arrival of the Goods at the Delivery Address or at the time of collection by the Customer where the Customer collects the Goods. The Customer is responsible for the unloading of the Goods at the Delivery Address.
6.5- Any dates quoted for delivery are approximate only, and the time of delivery is not of the essence.
6.6- If IP Door Entry fails to deliver the Goods, its liability shall be limited to refunding the purchase price to the Customer to the extent the Customer has paid the purchase price to IP Door Entry provided that IP Door Entry shall have no liability for any failure to deliver the Goods to the extent that such failure is caused by a Force Majeure Event affecting the Customer or the Customer’s failure to provide IP Door Entry with adequate delivery instructions or any other instructions that are relevant to the supply of the Goods.
6.7- If the Customer fails to take delivery of the Goods within three Business Days of IP Door Entry notifying the Customer that the Goods are ready, then: 6.7.1 delivery of the Goods shall be deemed to have been completed at 9.00 am on the third Business Day after the day on which IP Door Entry notified the Customer that the Goods were ready; and 6.7.2 IP Door Entry shall store the Goods until delivery takes place, and charge the Customer for all related costs and expenses (including insurance).
6.8- If ten Business Days after the day on which IP Door Entry notified the Customer that the Goods were ready for delivery the Customer has not taken delivery of them, IP Door Entry may resell or otherwise dispose of part or all of the Goods and, after deducting reasonable storage and selling costs, account to the Customer for any excess over the price of the Goods or charge the Customer for any shortfall below the price of the Goods.
6.9- IP Door Entry may deliver the Goods by instalments, which shall be invoiced and paid for separately. Any delay in delivery or defect in an instalment shall not entitle the Customer to cancel any other instalment.
6.10- The Customer shall inspect the Goods as soon as possible after delivery and shall inform IP Door Entry within 24 hours of delivery of the Goods of any missing parts, defective components or faulty products
7. Guarantee relating to goods
7.1- IP Door Entry warrants that on delivery, and for a period of 12 months from the date of invoice (“guarantee period”), the Goods shall: 7.1.1 conform in all material respects with their description and any applicable specification provided by the Customer which has been agreed by IP Door Entry; and 7.1.2 be free from material defects in design, material and workmanship.
7.2- Subject to clause 7.3, if: 7.2.1 the Customer gives notice in writing to IP Door Entry during the guarantee period and within a reasonable time of discovery that some or all of the Goods do not comply with the guarantee set out in clause 7.1; and 7.2.2 IP Door Entry is given a reasonable opportunity of examining such Goods; and 7.2.3 the Customer (if asked to do so by IP Door Entry) returns such Goods to IP Door Entry’s place of business at the Customer’s cost, IP Door Entry shall, at its option, repair or replace the defective Goods, or refund the price of the defective Goods in full.
7.3- IP Door Entry shall not be liable to the Customer whether pursuant to the guarantee or otherwise for the Goods’ failure to comply with the warranty set out in clause 7.1 or for any other liability relating to the Goods in any of the following events: 7.3.1 the Customer makes any further use of such Goods after giving notice in accordance with clause 7.2; 7.3.2 the defect arises because the Customer failed to follow IP Door Entry’s oral or written instructions as to the storage, commissioning, installation, use and maintenance of the Goods or (if there are none) good trade practice regarding the same; 7.3.3 the defect arises or is caused in whole or in part because of the Customer’s failure to service or inspect the Goods in accordance with IP Door Entry’s guidelines for servicing and inspection or (if there are none) the Customer’s failure to follow good trade practice. 7.3.4 the defect arises as a result of the Customer failing to make repairs when identified and/or when advised by IP Door Entry; 7.3.5 the defect arises or is exacerbated due to the Customer altering or repairing such Goods without the written consent of IP Door Entry; 7.3.6 the defect arises as a result of fair wear and tear, wilful damage, negligence, or abnormal storage or working conditions; or 7.3.7 the Goods differ from their description as a result of changes made to ensure they comply with applicable statutory or regulatory requirements; or 7.3.8 the Goods which have been selected and ordered by the Customer are not the correct Goods to achieve the purpose(s) for which the Customer ordered them.
7.4- Except as provided in this clause 7 IP Door Entry shall have no liability to the Customer in respect of the Goods’ failure to comply with the guarantee set out in clause 7.1.
7.5- The terms implied by sections 13 to 15 of the Sale of Goods Act 1979 are, to the fullest extent permitted by law, excluded from the Contract.
7.6- These Conditions shall apply to any repaired or replacement Goods supplied by IP Door Entry as well as to all new Goods.
8. Title and risk
8.1- The risk in the Goods shall pass to the Customer on completion of delivery.
8.2- Title to the Goods shall not pass to the Customer until IP Door Entry receives payment in full (in cash or cleared funds) for the Goods and any other goods that IP Door Entry has supplied to the Customer in respect of which payment has become due, in which case title to the Goods shall pass at the time of payment of all such sums. Until such time as property in the Goods passes to the Customer the Customer shall hold the Goods as IP Door Entry’s fiduciary agent and bailee, and shall keep the Goods separate from those of the Customer and third parties and properly stored, protected and insured and identified as IP Door Entry’s property.
8.3- If before title to the Goods passes to the Customer the Customer becomes subject to any of the events listed in clause 14.1, then, without limiting any other right or remedy IP Door Entry may have IP Door Entry may at any time: 8.3.1 require the Customer to deliver up all Goods in its possession that have not been resold, or irrevocably incorporated into another product; and 8.3.2 if the Customer fails to do so promptly, enter any premises of the Customer or of any third party where the Goods are stored in order to recover them.
9. Supply of services
9.1 IP Door Entry shall supply the Services to the Customer in accordance with the Service Specification in all material respects. IP Door Entry shall use its reasonable endeavours to meet any performance dates for the Services specified in the Service Agreement or an Order, but any such dates shall be estimates only and time shall not be of the essence for the performance of the Services.
9.3 Where the Customer wishes to cancel any Services the Customer must give IP Door Entry not less than three (3) Business Days’ notice of cancellation prior to any scheduled service visit. Failure to give not less than three (3) Business Days’ notice of cancellation shall result in the full cost of the Services being due from the Customer to IP Door Entry
9.4 IP Door Entry reserves the right to amend the Service Specification if necessary to comply with any applicable law or statutory requirement, or if the amendment will not materially affect the nature or quality of the Services, and IP Door Entry shall notify the Customer in any such event.
9.5 IP Door Entry warrants to the Customer that the Services will be provided using reasonable care and skill.
9.6 IP Door Entry shall provide the Customer with a Service Call Report in respect of the Services undertaken for the Customer.
10. Service agreements
10.1- Any Service Agreement that is entered into between IP Door Entry and the Customer will commence on the date set out in that Service Agreement and will, subject to clause 14 and clause 18 of these Terms and Conditions, continue for the duration set out in the Service Agreement (Initial Term) and thereafter will continue automatically for further periods equal to the Initial Term (Additional Term) unless terminated: 10.1.1 by either party giving to the other not less than three months’ prior written notice to terminate the Contract at the end of the Initial Term, or, as the case may be, the relevant Additional Term; or 10.1.2 by the Customer at any time giving written notice to IP Door Entry and paying to IP Door Entry the Service Charge calculated to the end of the Initial Term or the Additional Term as the case may be together with any sums outstanding at the date of termination.
10.2- It is the responsibility of the Customer to contact IP Door Entry in order to book service visits at the intervals set out in the Service Agreement.
10.3- The servicing undertaken pursuant to the Service Agreement is limited to the routine servicing of the equipment set out in the Equipment Schedule in accordance with the Schedule of Works which shall be undertaken at the site address and at the intervals specified in the Service Agreement and such servicing does not include matters which are not routine servicing including but not limited to defects caused by incorrect fitting or erection, usage of third party equipment, abnormal conditions of working, accident, misuse, neglect or interference or attempted repairs or servicing by a third party. Works, which are not routine servicing, will not be undertaken by IP Door Entry pursuant to the Service Agreement and the cost of such works will charged for on a time and materials basis as set out in clause 12.2.
11. Customer’s obligations
11.1- The Customer shall:
11.1.1 ensure the terms of the Service Agreement and/or Order and any information it provides are complete and accurate; 11.1.2 co-operate with IP Door Entry in all matters relating to the Services; 11.1.3 provide IP Door Entry, its employees, agents, consultants and subcontractors, with access to the Customer’s premises or the site at which the Services are to be undertaken, office accommodation and other facilities as reasonably required by IP Door Entry to supply the Services and keep all contact details given to IP Door Entry up to date in order to facilitate the provision of the Services; 11.1.4 provide IP Door Entry with such information and materials as IP Door Entry may reasonably require in order to supply the Services, and ensure that such information is complete and accurate in all material respects; 11.1.5 if required by the Customer, prepare the Customer’s premises or the site at which the Services are to be supplied for the supply of the Services in accordance with any instructions given by IP Door Entry; 11.1.6 obtain and maintain all necessary licences, permissions and consents which may be required for the Services before the date on which the Services are to start; 11.1.7 comply with all applicable laws, including health and safety laws;11.1.8 keep all materials, equipment, documents and other property of IP Door Entry (IP Door Entry Materials) at the Customer’s premises in safe custody at its own risk, maintain the IP Door Entry Materials in good condition until returned to IP Door Entry, and not dispose or use the IP Door Entry Materials other than in accordance with IP Door Entry’s written instructions or authorisation; 11.1.9 comply with all additional obligations set out in the Service Specification; and 11.1.10 carry out in a timely manner any remedial work recommended by IP Door Entry. 11.1.11 If IP Door Entry’s performance of any of its obligations under the Contract is prevented or delayed by any act or omission by the Customer or failure by the Customer to perform any relevant obligation (Customer Default) then: 11.1.12 without limiting or affecting any other right or remedy available to it, IP Door Entry shall have the right to suspend the provision of the Services until the Customer remedies the Customer Default, and to rely on the Customer Default to relieve it from the performance of any of its obligations in each case to the extent the Customer Default prevents or delays IP Door Entry’s performance of any of its obligations; 11.1.13 IP Door Entry shall not be liable for any costs or losses sustained or incurred by the Customer arising directly or indirectly from IP Door Entry’s failure or delay to perform any of its obligations set out in this clause 10.2; 11.1.14 IP Door Entry may charge the Customer for any re-arranged site visit or emergency call out following a Customer Default; and 11.1.15 The Customer shall reimburse IP Door Entry on written demand for any costs or losses sustained or incurred by IP Door Entry arising directly or indirectly from the Customer Default.
12. Price and payment
12.1- The price of the Goods: 12.1.1 Shall be the price set out in the Order, or, if no price is quoted, the price as set out in IP Door Entry’s published price list and any quotation then in force as at the date of delivery. 12.1.2 excludes amounts in respect of value added tax (VAT), which the Customer shall additionally be liable to pay to IP Door Entry at the prevailing rate, subject to the receipt of a valid VAT invoice; 12.1.3 shall be due in accordance with the terms of these Conditions in respect of all Goods ordered by the Customer regardless of whether they are delivered to the Customer or whether they are stored by IP Door Entry until such time as the Customer requests that they are delivered; and 12.1.4 excludes the costs and charges of packaging, insurance and transport of the Goods, which shall be invoiced to the Customer and shall be payable by the Customer in addition to the price.
12.2- The charges for the Services shall be the subscription price set out in the Service Agreement of which these Conditions form part or where no Service Agreement has been entered or the subscription price does not cover the Services to be provided the charges shall be calculated on a time and materials basis on the basis of the hourly rates as set out in IP Door Entry’s Tariff Schedule and as such charges may be amended from time to time provided
12.3- The annual Service Charge set out in the Service Agreement shall be paid in advance on either a monthly or annual basis as specified in the Service Agreement and shall be paid for the duration of the Service Agreement.
12.4- IP Door Entry reserves the right to increase the charges for the Services on an annual basis with effect from the anniversary of these Conditions in line with the percentage increase in the Retail Prices Index in the preceding 12 month period and any such increase shall be based on the latest available figure for the percentage increase in the Retail Prices Index.
12.5- IP Door Entry may invoice the Customer for the Goods on or at any time after IP Door Entry accepts the Customer’s order. In respect of the Services, IP Door Entry shall invoice Customers who have entered into a fixed term contract on an ongoing basis and in accordance with the terms of any Service Agreement and for those Customers who are not on a fixed term contract IP Door Entry may invoice the Customer prior to or on conclusion of the Services at the sole discretion of IP Door Entry.
12.6- Where IP Door Entry has agreed to extend credit terms to the Customer the Customer shall pay the invoice in full and in cleared funds within 30 days of the date of the invoice. Where credit terms have not been extended to the Customer then in the case of Goods payment shall be made by cleared funds on receipt by the Customer of an invoice. Payment shall be made to the bank account nominated in writing by IP Door Entry. Time for payment is of the essence. IP Door Entry reserves the right to grant, refuse, restrict, cancel or alter credit terms at its sole discretion at any time.
12.7- If the Customer fails to make any payment due to IP Door Entry under the Contract by the due date for payment, then the Customer shall pay interest on the overdue amount at the rate of 4% per annum above Barclays Bank PLC’s base rate from time to time. Such interest shall accrue on a daily basis from the due date until actual payment of the overdue amount, whether before or after judgment. The Customer shall pay the interest together with the overdue amount.
12.8- The Customer shall pay all amounts due under the Contract in full without any set-off, counterclaim, deduction or withholding (except for any deduction or withholding required by law). IP Door Entry may at any time, without limiting any other rights or remedies it may have, set off any amount owing to it by the Customer against any amount payable by IP Door Entry to the Customer.
12.9- If payment of the price is not made by the due date for payment then IP Door Entry shall be entitled to: 12.9.1 require payment in advance of delivery in respect of any Goods and/or Services not already delivered or provided; 12.9.2 refuse to make delivery or provide any undelivered Goods and/Services whether ordered under the Contract or not and without incurring any liability whatsoever to the Customer for non-delivery or non-provision or any delay in delivery or provision; 12.9.3 appropriate any payment made by the Customer to such of the Goods and/ or Services (or goods and/or services supplied under any other contract) as IP Door Entry may think fit; 12.9.4 terminate the Contract by giving notice in writing.
13.1 This clause 13 applies to Goods which the Customer wants to return and which are not defective or faulty or where the Customer wants to cancel an Order for Goods prior to receiving the Goods save that where the Customer is a consumer that in addition to the rights set out in this clause 13 the Customer shall have the rights set out in clause 18 in respect of the cancellation of orders placed by the Customer.
13.2 No returns or order cancellations are accepted by IP Door Entry save with its prior consent and all returns and order cancellations must be made strictly in accordance with IP Door Entry’s returns policy which is available on request from IP Door Entry or at www.IP Door Entry.co.uk.
13.3 Returns are only accepted on Goods in perfect unopened condition and which are returned to IP Door Entry within seven (7) days of the goods being delivered to the Customer. Where the Customer wishes to return Goods outside the period of seven (7) days following their delivery to the Customer the Customer must obtain consent in writing from IP Door Entry to any such return which consent may be granted or declined in IP Door Entry’s sole discretion.
13.4 Any delivery or carriage costs on returns are the cost of the Customer.
13.5 Any refund on a return or a cancelled Order is subject to a deduction for a 30% restocking charge regardless of whether or not the Goods have been despatched.
13.6 No Special Orders or Bespoke Items will be accepted for return.
14.1- Without limiting its other rights or remedies, either party may terminate this Contract with immediate effect by giving written notice to the other party if: 14.1.1 the other party commits a material breach of any term of the Contract and (if such a breach is remediable) fails to remedy that breach within seven (7) days of that party being notified in writing to do so; 14.1.2 the other party takes any step or action in connection with its entering administration, provisional liquidation or any composition or arrangement with its creditors (other than in relation to a solvent restructuring), being wound up (whether voluntarily or by order of the court, unless for the purpose of a solvent restructuring), having a receiver appointed to any of its assets or ceasing to carry on business or, if the step or action is taken in another jurisdiction, in connection with any analogous procedure in the relevant jurisdiction; 14.1.3 the other party suspends, threatens to suspend, ceases or threatens to cease to carry on all or a substantial part of its business; or 14.1.4 the other party’s financial position deteriorates to such an extent that in the terminating party’s opinion the Customer’s capability to adequately fulfil its obligations under the Contract has been placed in jeopardy.
14.2- Without limiting its other rights or remedies, IP Door Entry may suspend provision of the Goods and/or Services under the Contract or any other contract between the Customer and IP Door Entry if the Customer becomes subject to any of the events listed in clause 14.1.1 to clause 14.1.4, or IP Door Entry reasonably believes that the Customer is about to become subject to any of them, or if the Customer fails to pay any amount due under this Contract on the due date for payment.
14.3- Without limiting its other rights or remedies, IP Door Entry may terminate the Contract with immediate effect by giving written notice to the Customer if the Customer fails to pay any amount due under the Contract on the due date for payment.
14.4- On termination of the Contract for any reason the Customer shall immediately pay to IP Door Entry all of IP Door Entry’s outstanding unpaid invoices and interest and in respect of Goods and Services supplied but for which no invoice has been submitted, IP Door Entry shall submit an invoice, which shall become payable by the Customer immediately on receipt.
14.5- Termination of the Contract shall not affect any of the parties’ rights and remedies that have accrued as at termination, including the right to claim damages in respect of any breach of this Contract that existed at or before the date of termination.
14.6- Any provision of the Contract that expressly or by implication is intended to come into or continue in force on or after termination shall remain in full force and effect.
15. Limitation of liability
15.1- Nothing in these Conditions shall limit or exclude IP Door Entry’s liability for: 15.1.1 death or personal injury caused by its negligence, or the negligence of its employees, agents or subcontractors (as applicable); 15.1.2 fraud or fraudulent misrepresentation; 15.1.3 breach of the terms implied by section 12 of the Sale of Goods Act 1979 and section 2 and sections 3 and 5 of the Supply of Goods and Services Act 1982 (title and quiet possession); or 15.1.4 defective products under the Consumer Protection Act 1987; or 15.1.5 any matter in respect of which it would be unlawful for IP Door Entry to exclude or restrict liability.
15.2- Subject to clause 15.1: 15.2.1 IP Door Entry shall under no circumstances whatsoever be liable to the Customer, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with the Contract; and 15.2.2 IP Door Entry’s total liability to the Customer in respect of all other losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the higher of (1) the amount paid by the Customer to IP Door Entry pursuant to this Contract and (2) any amount recoverable under IP Door Entry’s insurance policies which provide cover for such liability in place from time to time (less any excess payable by IP Door Entry under such policies).
16. Intellectual property rights
16.1- All Intellectual Property Rights in or arising out of or in connection with the Services (other than Intellectual Property Rights in any materials provided by the Customer) shall be owned by IP Door Entry.
16.2 To the extent necessary for the use of the Services, IP Door Entry grants to the Customer a fully paidup, non-exclusive, royalty-free licence to copy the Deliverables (excluding materials provided by the Customer) for the purpose of receiving and using the Services and the Deliverables.
16.3 The Customer shall not sub-license, assign or otherwise transfer the rights granted by clause 16.2.
16.4 The Customer grants to the Supplier a fully paidup, non-exclusive, royalty-free non-transferable licence to copy and modify any materials provided by the Customer to IP Door Entry for the purpose of providing the Services to the Customer.
By using our products, you agree to grant us the right to use your company logo for marketing purposes only. We may use your logo in our marketing materials, including but not limited to, our website, social media, advertisements, and other promotional materials.
However, we understand that some customers may have specific requirements regarding the use of their logo. If you do not wish for us to use your logo for marketing purposes, you may submit a written request to us at any time, and we will promptly remove your logo from our marketing materials. Please note that we may continue to use your logo for any orders or transactions completed prior to receiving your written request.
We reserve the right to modify this clause at any time, and any such changes will be effective immediately upon posting on our website. By continuing to use our products, you agree to be bound by the most current version of this clause.
17. Dealing as a consumer
17.1 Any terms in this Contract which seek: 17.1.1 to exclude or limit the liability of IP Door Entry for breach of the terms included in a contract by the Consumer Rights Act 2015; or 17.1.2 to restrict or exclude the right of a consumer to enforce any remedy provided by the Consumer Rights Act 2015; or 17.1.3 seek to exclude or limit any liability which cannot be so excluded or limited where the Customer is a consumer; or 17.1.4 to restrict or exclude the right to cancel any provisions relating to the right to cancel or to enforce any of the provisions relating to the right to cancel in the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 shall not apply where the Customer is a consumer.
17.2 Any provision in this Contract where delivery is stated to be made by delivery to a courier shall not apply to a Customer who is a consumer.
18. Consumers right to cancel where they change their mind
18.1 This clause 18 does not apply to business customers.
18.2 Subject to clause 18.3 below, where you are a consumer and you have purchased the Goods and/or Services over the telephone, by mail order or by exchange of emails you have a legal right to change your mind within 14 days (“Cancellation Period”) and receive a refund although this refund may be subject to deductions and you will have to pay the costs of return of any Goods.
18.3 The date on which the Cancellation Period commences depends on whether you have purchased Goods or Services and is calculated as follows: 18.3.1 where you have purchased Services the period of 14 days commences on the day IP Door Entry confirms that your Order is accepted; 18.3.2 where you have purchased Goods the 14 day period commences the day after you or someone you nominate receives the Goods; and 18.3.3 if your Goods are split into several deliveries over different days the 14 day period commences on the day after the day you (or someone you nominate) receives the last delivery. 18.3.4 Your right to change your mind does not apply where the Goods are Special Orders or Bespoke Items 18.3.5 Your right to change your mind does not apply where we have provided Services to you within the Cancellation Period and you have signed a written waiver of your rights in respect of the Cancellation Period. 18.3.6 Where Services have already been provided to you, we may deduct from any refund an amount for the supply of the Services for the period for which it was supplied, ending with the time you advised us that you had changed your mind. The amount will be in proportion to what has been supplied, in comparison with the full coverage of the Contract. 18.3.7 In order to change your mind within the 14-day period you will need to complete the cancellation form available on our website at www.IP Door Entry.co.uk and return it to IP Door Entry by post to IP Door Entry Ltd, Unit 8 Heron Business Park, Eastman Way, Hemel Hempstead, Hertfordshire HP2 7FW or by email to info@IPDoorEntry.co.uk or by hand. If you are unable to download the form from our website, please contact us for assistance at info@IPDoorEntry.co.uk. 18.3.8 Where you have exercised your right to change your mind and you have purchased Goods from us you must return the Goods to IP Door Entry at your cost within 14 days of notifying IP Door Entry you wish to end the contract. 18.3.9 The rights of business customers and the additional rights of consumers to terminate or cancel this Contract are contained in clause 14.
19. Force majeure
Neither party shall be in breach of this Contract nor liable for delay in performing, or failure to perform, any of its obligations under this Contract if such delay or failure result from a Force Majeure Event. If the period of delay or non-performance continues for two (2) months, the party not affected may terminate this Contract by giving five (5) Business Days written notice to the affected party.
20.1- Each party undertakes that it shall not at any time disclose to any person any confidential information concerning the business, affairs, customers, clients or suppliers of the other party each as permitted by this clause 20.
20.2- For the purposes of this clause 20 confidential information shall include the contents of any quotation or pricing given to the Customer by IP Door Entry.
20.3- Each party may disclose the other party’s confidential information: (i) to its employees, officers, representatives, subcontractor or advisers who need to know such information for the purposes of carrying out the party’s obligations under this Contract. Each party shall ensure that its employees, officers, representatives, subcontractor or advisers to whom it discloses the other party’s confidential information comply with this clause 20; (ii) as may be required by law, a court of competent jurisdiction or any governmental or regulatory authority.
20.4- Neither party shall use the other party’s confidential information for any purpose other than to perform its obligations under this Contract.
21. How IP Door Entry may use your personal information
21.1 IP Door Entry will use the personal information you provide to us: 21.1.1 to supply the Goods and Services to you; 21.1.2 to process your payment for the Goods and Services; and 21.1.3 if you agreed to this during the order process, to give you information about similar products that we provide, but you may stop receiving this at any time by contacting us.
21.2- Where we extend credit to you, we may pass your personal information to credit reference agencies and they may keep a record of any search that they do.
21.3- IP Door Entry will only give your personal information to third parties where the law either requires or allows us to do so
22.1- Assignment and other dealings 22.1.1 IP Door Entry may at any time assign, transfer, mortgage, charge, subcontract or deal in any other manner with all or any of its rights or obligations under the Contract. 22.1.2 The Customer may not assign, transfer, mortgage, charge, subcontract, declare a trust over or deal in any other manner with any or all of its rights or obligations under the Contract without the prior written consent of IP Door Entry.
22.2- Entire agreement 22.2.1 This Contract constitutes the entire agreement between the parties and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between them, whether written or oral, relating to its subject matter. 22.2.2 Each party agrees that it shall have no remedies in respect of any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in this Agreement. Each party agrees that it shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this Agreement.
22.3- Variation No variation of this Contract shall be effective unless it is in writing and signed by the parties (or their authorised representatives). The Customer acknowledges that this Contract will only apply to subsequent purchases made by the Customer where this Contract still forms IP Door Entry’s then current terms and conditions of purchase. Where the Customer has made a subsequent purchase from IP Door Entry and has not been provided with IP Door Entry’s then current terms and conditions the Customer agrees that it is the Customer’s responsibility to download the then current terms and conditions from www.IP Door Entry.co.uk to ensure the Customer has the current terms and conditions which shall apply to any such subsequent purchase.
22.4- Waiver No failure or delay by a party to exercise any right or remedy provided under the Contract or by law shall constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict the further exercise of that or any other right or remedy. No single or partial exercise of such right or remedy shall prevent or restrict the further exercise of that or any other right or remedy.
22.5- Severance If any provision or part-provision of the Contract is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any modification to or deletion of a provision or part-provision under this clause shall not affect the validity and enforceability of the rest of the Contract.
22.6- Notices 22.6.1 Any notice or other communication given to a party under or in connection with the Contract shall be in writing, addressed to that party at its registered office (if it is a company) or its principal place of business (in any other case) or to address given on the Order in the case of a consumer or in the case of IP Door Entry to Unit 8, Heron Business Park, Eastman Way, Hemel Hempstead, Hertfordshire HP2 7FW or such other address as that party may have specified to the other party in writing in accordance with this clause, and shall be delivered personally, sent by pre-paid first class post or other next working day delivery service, commercial courier, or email. 22.6.2 A notice or other communication shall be deemed to have been received: if delivered personally, when left at the address referred to in clause 22.6.1; if sent by pre-paid first class post or other next working day delivery service, at 9.00 am on the second Business Day after posting; if delivered by commercial courier, on the date and at the time that the courier’s delivery receipt is signed; or, if sent by email, one Business Day after transmission. 22.6.3 The provisions of this clause shall not apply to the service of any proceedings or other documents in any legal action.
22.7- Third party rights No one other than a party to this Contract and their permitted assignees shall have any right to enforce any of its terms.
22.8- Governing law The Contract, and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with it or its subject matter or formation shall be governed by and construed in accordance with the law of England and Wales.
22.9- Jurisdiction Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with this Contract or its subject matter or formation.
IP DOOR ENTRY LTD STANDARD TERMS AND CONDITIONS FOR THE SUPPLY SERVICES (COMMS)
IP DOOR ENTRY LTD agrees to supply the SUBSCRIBER with a visitor door entry & access control service (hereinafter the “SERVICE”) using the 3G/4G telecoms network of mobile carriers operating in ENGLAND (hereinafter the “COUNTRY”) in the zones covered and operated by said carriers in order to sell this SERVICE to a management company and/ or building owner (hereinafter the “END CLIENT”) to equip a building so that its occupants (hereinafter the “USERS”) can respond to requests from the IPGUARD visitor panels via a landline and/or mobile telephone thus allowing the occupants to remotely open the building’s entrance door by pressing a button or icon on their telephone.
Article 1: Purpose
The Contract comprises these general terms and conditions, and the special conditions (the
“CONTRACT). The CONTRACT sets out the conditions under which IP DOOR ENTRY LTD agrees
to provide the SUBSCRIBER with
Article 2: CONTRACT subscription terms and conditions
2.1 The SUBSCRIBER hereby confirms to IP DOOR ENTRY LTD that it has the requisite expertise, authority and capacity to conclude and execute this contract.
2.2 Subscription is subject to the condition that the serviced building:
· is located in a zone covered by the 3G/4G telephone network of mobile carriers operating in the COUNTRY;
· is equipped with IPGUARD visitor panels and associated access control associated access control equipment (proximity readers, radio receivers, keypads, IPKEYSAFES) manufactured and sold by IP DOOR ENTRY LTD.
2.3 In the thirty days following receipt of the contract by IP DOOR ENTRY LTD, the latter reserves the right to retract without paying compensation to the SUBSCRIBER. In this case, the SUBSCRIBER shall be notified by registered letter with acknowledgement of receipt.
Article 3: Services
In a 3G/4G network coverage area operated by mobile carriers in the COUNTRY, USERS with a
compatible telephone i.e. one
onto which they can download the IPGUARD mobile app, will be able to receive videos of their visitors directly on their mobile telephones. In all other cases, only the audio function
will be provided.
Article 4: PARTNER & CUSTOMER obligations
4.1 The hereby formally undertakes to only sell the SERVICE provided by IP DOOR ENTRY LTD to the END CLIENT and only in the COUNTRY for the sole purposes of equipping the building.
4.2 The SUBSCRIBER guarantees to IP DOOR ENTRY LTD that it will pass on all its obligations
agreed upon in this CONTRACT to the END CLIENT. The implementation
of the SERVICE requires the SUBSCRIBER to compile a database of the USERS’ names
and their landline and/or mobile telephone numbers; the database will be
stored on the website www.baticonnect.com
managed by the SUBSCRIBER on behalf of the END CLIENT and can be
accessed with a username and a password.
As soon as the CONTRACT is signed and throughout the term of said CONTRACT, the SUBSCRIBER must inform IP DOOR ENTRY LTD of the total number of dwellings benefitting from the service in order to determine the maximum number of configurable dwellings. For each dwelling, the SUBSCRIBER will program a maximum of three telephone numbers, and will choose from among these three telephone numbers (and for each dwelling name that appears on the intercom unit) which number is to be called first by the IPGUARD panels. In the event of an unanswered call or a busy number, the SUBSCRIBER will be able to designate (from the aforementioned three numbers) a secondary or tertiary telephone number to be contacted using the call-forwarding feature.
USERS will be able to use each telephone number entered onto BATICONNECT CLOUD via the IPGUARD application (which they have downloaded on their Smartphone or Smart device) in order to receive video calls from their visitors from the IPGUARD panels.
The SUBSCRIBER can create usernames and passwords.
Access to the SERVICE is only possible using
the SUBSCRIBER’S usernames and passwords. These
usernames and passwords are unique, personal
and strictly confidential. The SUBSCRIBER undertakes
to maintain their confidentiality. The SUBSCRIBER
is solely responsible for their use. All use of the usernames and passwords constitutes use of the
SERVICE by the SUBSCRIBER, which it hereby expressly
Article 5: SERVICE activation
The SERVICE is activated within a maximum period of 30 days following notification sent to IP DOOR ENTRY LTD by the SUBSCRIBER following the completion of the installation of the IPGUARD and access control equipment, and the SIM card and/ or the remote modem provided by IP DOOR ENTRY LTD.
Article 6: Provision of the SIM card
6.1 Issuing – IP DOOR ENTRY LTD agrees to supply the SUBSCRIBER with a SIM card and, in certain cases, a remote 4G modem containing the SIM card. The contract may be terminated following a request from SPC, if after one month, the formal notification
(to deliver the remote modem and the SIM card) sent by registered letter with acknowledgement of receipt remains unanswered; no compensation shall be due to either party. Without prejudice to the provisions taken vis-a-vis the carrier, any claims regarding obvious defects or the non-conformity of the SIM card must be sent in writing within 48 hours of the delivery. The installation operations and the activation of the SIM card will be carried out at the cost and risk of the SUBSCRIBER.
6.2 Enjoyment – The SIM card and the remote 4G modem remains the exclusive property of IP DOOR ENTRY LTD. Therefore, it may not be assigned, rented, transformed, dismantled, modified, pledged, transferred or loaned in any form whatsoever by the SUBSCRIBER. The SIM card and the remote 4G
modem are exclusively intended for the purposes of providing the SERVICE.
The SUBSCRIBER may not, on pain of immediate termination of the contract at the fault of the SUBSCRIBER, make any other use of the equipment or install it in any other location than the one specified in the special conditions of the contract.
6.3 Safeguarding, maintenance and repairs -- commencing upon delivery of the SIM card and, where applicable the remote 4G modem, and until everything is satisfactorily returned; the SUBSCRIBER is responsible for its/their safekeeping.
IP DOOR ENTRY LTD guarantees the SUBSCRIBER against any hidden defects in the SIM card and the remote 4G modem, which prevents usage; the burden of proof regarding the defect is the responsibility of the SUBSCRIBER. IP DOOR ENTRY LTD’s responsibility does not extend to any other peripheral systems of the installation. In the event of hidden defects, IP DOOR ENTRY LTD’s liability will be expressly limited to covering the repair costs, or alternatively any replacement costs, as well as sums billed during the SERVICE’s suspension period caused by a defect in the SIM card and/or the remote 4G modem; no other compensation will be offered.
The SUBSCRIBER is responsible for the theft, loss or destruction of the SIM card and/or the remotemodem, when not caused by a hidden defect, even if this comes about as a result of a fortuitous event or force majeure.
Article 7: Term
The term of the CONTRACT is fixed for five years. After this period, the CONTRACT will be automatically renewed for subsequent periods of 12 (twelve) months based on IP DOOR ENTRY LTD’s tariffs and conditions which are in force on the subscription date of the contract, if neither party terminates the contract by registered letter with acknowledgement of receipt at least 10 (ten) days before the anniversary date of the expiry date.
Article 8: Liability
IP DOOR ENTRY LTD will not be liable in the case of:
· malfunction in the VIDEO transmission
· it is important to bear in mind that when a USER is not in a 3G/4G coverage zone or his/her telephone is not compatible with the IPGUARD application, only the audio function will be provided.
· incompatibility of the telephones called
· Interruption of the SERVICE in the zones covered by the 3G/4G network operated by the mobile carriers in the COUNTRY i.e. not attributable to IP DOOR ENTRY LTD;
· withdrawal of the telephone carrier’s official
· authorization required to provide the SERVICE;
· computer viruses or defects transmitted over the Internet during data transmissions required as part of the SERVICE;
· faulty installation carried out by the SUBSCRIBER or its clients or sub-contractors;
· failure of the IPGUARD and access control equipment caused by other devices connected to same: entrance door, locks, electrical power supply, etc. as a few examples only.
· non-compliance, by the SUBSCRIBER, of procedures as defined by IP DOOR ENTRY LTD;
· non-compliance with the SERVICE’s usage standards, for example; negligence or programming errors by persons having been granted access to the SERVICE.
· interruptions or accidents caused by strikes, malicious acts, riots, fire, floods, and all cases of force majeure and incidents outside IP DOOR ENTRY LTD’s control.
The aforementioned cases, and for the time they continue, will result in the suspension of all obligations arising from the CONTRACT.
Article 9: Financial conditions
9.1 The SERVICE will be billed in accordance with the pricing conditions as detailed in the contract; VAT at the prevailing rate when the invoice is issued will also be applied. Billing shall commence on the first day of the month following subscription to the contract and for a period up to the end of the current calendar year quarter. The SERVICE will then be billed at the start of each calendar quarter and for all subsequent quarters that the contract is still in force.
9.2 The invoices are payable to IP DOOR ENTRY LTD, by direct debit, on the payment due date defined between the SUBSCRIBER and IP DOOR ENTRY LTD.
9.3 If the invoices are not settled on their due date, IP DOOR ENTRY LTD shall be legally entitled to apply a penalty of one and half times the legal interest rate.
9.4 If the invoices are not settled ten (10) days following a notification sent by registered letter with acknowledgement of receipt, IP DOOR ENTRY LTD will be entitled to suspend the execution of the CONTRACT.
Article 10: Suspension - Termination
10.1 In the case of partial or total non-payment of a due invoice, and after receiving no response to the formal notification after 10 (ten) days, IP DOOR ENTRY LTD shall suspend the SERVICE for a maximum period of 2 (two) months. The SERVICE shall only be resumed when the SUBSCRIBER’s debt, including any applicable fees and interest, and sums billed during the SERVICE’s suspension period have been fully paid. Any suspension of the SERVICE provided to the SUBSCRIBER will give rise to invoices for costs equivalent to two monthly payments. Beyond the aforementioned two-month period, the contract shall be terminated to the sole prejudice and detriment of the SUBSCRIBER.
10.2 IP DOOR ENTRY LTD also reserves the right to suspend the SERVICE in the following cases:
· Using the SERVICE and the equipment for purposes other than the IPGUARD and access control service;
· Making false declarations as to the number of dwellings served by the IPGUARD system, or any omission throughout the life of the contract concerning an increase in the number of dwellings serviced by the IPGUARD system;
· Using the remote 4G modem and/or SIM card (equipping the modem) with equipment other than IPGUARD panels;
· Uninterrupted use of the SERVICE, notably due to the use of automatic dialing systems.
The CONTRACT will be terminated to the sole prejudice and detriment of the SUBSCRIBER, if after seven days the notification (sent by registered letter with acknowledgement receipt), stipulating that the aforementioned behaviours must be stopped, remains unanswered.
10.3 In the event of a total severance of the provision of the SERVICE by IP DOOR ENTRY LTD, and independently witnessed by the parties or by a jointly appointed expert, or failing that, legally following the request of one of the parties, and lasting more than thirty consecutive days after reporting the severance, the SUBSCRIBER may terminate the contract at no cost.
The termination shall take effect immediately i.e. upon receipt by IP DOOR ENTRY LTD of a registered letter with acknowledgement of receipt in which the SUBSCRIBER shall notify its decision. The return of the remote 4G modem and/or the SIM card shall give rise to the conditions set out in the “Consequences of the termination” article.
The total severance of the SERVICE means an interruption of the IPGUARD and access control functions for all the dwellings in the serviced building; however, an interruption of the aforementioned functions concerning only one or more dwellings in the serviced building cannot be considered as total severance of the SERVICE.
10.4 In the event of a serious breach by either party in terms of its commitments, and after a formal demand remains unanswered for a period of 30 (thirty) days, the other party can immediately and legally terminate the contract by sending a registered letter with acknowledgement of receipt.
Article 11: Consequences of the termination
11.1 When termination takes place prior to the expiry date of the contract, all sums remaining due become immediately payable except where the termination is caused by failings of IP DOOR ENTRY LTD.
A termination caused by failings of the SUBSCRIBER at any time whatsoever, shall give rise to an additional invoice for costs equivalent to three monthly payments.
11.2 Termination obliges the SUBSCRIBER to return to IP DOOR ENTRY LTD the remote 4G modem and the SIM card in good working order no later than when the termination comes into effect; any costs and risks associated with returning said equipment is the responsibility of the SUBSCRIBER.
Article 12: Contractual modifications
12.1 Any plan to modify the contract will be sent to the SUBSCRIBER at least one month before it enters into force. In the case where the SUBSCRIBER does not wish to accept the contractual modification, it has a period of 4 (four) months after the date the modification comes into force to terminate the contract, free of charge, by sending a registered letter with acknowledgement of receipt. The termination shall take effect one month following receipt of the registered letter (with acknowledgement of receipt) giving notification of termination.
12.2 This article does not apply in the case of a price revision entailing an increase not exceeding 12% in relation to the prices applied during the previous calendar year.
Article 13: Applicable law - Jurisdiction
13.1 English law governs all aspects of the CONTRACT. In the event of a dispute concerning the interpretation, execution or application of any of its provisions and in the event that the Parties fail to reach a mutually amicable solution, English courts shall have sole jurisdiction to settle the dispute.
IP Door Entry are committed to protecting and respecting your privacy.
IP Door Entry Limited is registered in England under company number 13023497 and with our registered office at 52 High Street,, Pinner, HA5 5PW UK.
References to “we”, “us” or “our” in this privacy notice, refer to IP Door Entry Limited.
IP Door Entry Limited is the controller and responsible for your personal data.
Any changes we make to our privacy notice in the future will be posted on this page. Please check back frequently to see any updates or changes to our privacy notice.
Our website may, from time to time, contain links to and from the websites of other businesses. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check their privacy notices before you submit any personal data to these websites.
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:
- includes first name, last name, employer and position/title.
- includes address, email address and telephone numbers.
- includes internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access our website.
- includes information about how you use our website, products and services.
- includes details about payments to and from you and other details of products and services you have purchased from us or we have bought from you.
- includes your preferences in receiving marketing from us and your communication preferences.
We may also collect, use and share
such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does directly or indirectly reveal your identity. For example, we may aggregate statistics to understand usage of our website. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.
We do not collect any about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
We use different methods to collect data from and about you including through:
- You may give us your Identity Data, Contact Data and Marketing and Communications Data by corresponding with us at industry event or other events, by phone, email or by filling in forms on our website. This includes personal data you provide when:
- You give us your business card so that we may contact you;
- You email us to find out about our products and services;
- You purchase or enter into negotiations to purchase products or services we offer;
- You communicate with us to sell us your products or services;
- You contact us through our website;
- You give us your contact details at events we attend;
- You register to attend events we organise or are attending;
- You provide us with feedback.
- We may receive personal data about you from various third parties and public sources as set out below:
- Identity Data and Contact Data from your employer if you are a user of our services and have a unique log-in to use those services
- Technical Data from analytics providers such as Google, Mailchimp and Hubspot
- Usage Data from analytics providers such as Google, Mailchimp and Hubspot
- Identity Data and Contact Data from publicly availably sources such as Linked In, BIFM, ARMA and other websites.
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
- Where you have given your consent to the processing of your personal data for a particular purpose.
- Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
- Where it is necessary for the performance of a contract with you.
- Where we need to comply with a legal or regulatory obligation.
We have set out below a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate. Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data.
To build a database of contacts and prospects who might be interested in our products and services and to inform our marketing and sales activities, including market mapping, client and prospect mapping and analysis
Necessary for our legitimate interests (so that we can market and sell our products and services)
To invite you to our events and send you our marketing communications
a) Necessary for our legitimate interests (so that we can market our products and services to B2B customers)
To provide you with products and services you have purchased from us or are in negotiations to purchase from us including communications, managing the provision of your services including support services and to manage and collect fees
(a) Performance of a contract with you
To register you as a user and set up your user account so that you can access our services and so that we can provide you with support services in relation to our products and services
As a processor under contract with a customer to provide our products and services to you at the request of a customer
To buy products and services from you
Performance of a contract with you
To manage our relationship with you which will include:
(a) Notifying you about changes to our terms or privacy notice(b) Asking you to update your information
(a) Necessary to comply with a legal obligation
To administer and protect our business and website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)
(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)
To use data analytics to improve our website, products/services, marketing, customer relationships and experiences
Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)
You may receive our communications or invitations to our events if you have requested information from us, if you provided us with your details or if we have or if we have identified you as someone who may be interested in our products and services and you have not unsubscribed from our marketing communications.
You can ask us to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by contacting us at any time.
We may share your personal data with the parties set out below for the purposes set out in the table in section 5 above.
- Service providers acting as processors who we use to help manage our business.
- Service providers acting as processors who we use to send our marketing communications.
- Professional advisers including lawyers, bankers, auditors and insurers based in the UK who provide consultancy, banking, legal, insurance and accounting services.
- HM Revenue & Customs, regulators and other authorities based in the UK if required by such authorities.
- Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
Your data will be transferred, stored and/or processed outside the EEA as some of our suppliers operate from outside of the EEA. We will only transfer your data outside of the EEA in compliance with data protection laws and provided appropriate or suitable safeguards are in place to protect your data, these being either Standard Contractual Clauses, Binding Corporate Rules or, in the case of transfers to the US, a Privacy Shield certification. Please contact us if you would like details of the appropriate safeguards
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
How long will you use my personal data for?
We will retain your personal data for as long as necessary to provide you with our products and services. We will also retain your personal data as necessary to fulfil our contractual obligations and to comply with our legal obligations, resolve disputes, and enforce our agreements.
We will retain personal data that is part of our marketing database for a period for which we think that information is relevant. We actively manage our marketing database so that only relevant personal data is retained.
Where we no longer need to process your personal data for the purposes set out in paragraph 4 of this Privacy Notice, we will delete your personal data from our systems unless we need to retain a limited amount of information to make sure that we act in accordance with your wishes.
Where permissible, we will also delete your personal data on your request. Information on how to make a deletion request can be found in paragraph 9 of this Privacy Notice.
If you have questions about our data retention practices, please contact us through
You have the right:
- To access any personal data we hold about you and we will provide a copy of your personal data together with details of the purposes of the processing, the types of personal data we hold and the people to whom your personal data has been disclosed;
- To have inaccurate or incomplete personal data corrected or to restrict the processing of personal data whilst the accuracy is checked;
- In certain circumstances, to have data we hold about you transferred to yourself or another data controller. Note, this right only applies to information that is processed by automated means which you initially provided consent for us to use or where we used the information to perform a contract with you;
- To ask to have personal data we hold about you erased. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law;
- To ask us not to process your personal data for direct marketing purposes;
- To object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms;
- To withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent; and
- To lodge a complaint with the UK Information Commissioner’s Office: or other data protection supervisory authority applicable to you, if you have a concern about your personal data.
You can exercise your rights at any time by contacting us at
What we may need from you? We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
Please find below a step-by-step guide that must be followed for all returns.
Please contact IP Door Entry on 08000 156496 before any Goods are returned, we will talk you through the returns procedure and ensure that any questions you may have are answered. You will also be issued with a unique returns number. Please note that all Goods originally purchased through a distributor will need to be returned through the distributor and not directly to IP Door Entry.
Please note that if products have been installed outside of the guidelines laid out in the instruction’s manual and in the terms and conditions of supply of goods and services, then IP Door Entry accepts no responsibility for the goods and so is not liable to provide a refund.
Contact our Sales Team at firstname.lastname@example.org who will gladly send you the Returns form to print and complete.
When returning the Goods please ensure that they are accompanied by all spare parts, manuals etc. All Goods must be well packaged to keep them clean and free from damage. It is the responsibility of the Customer to return the Goods carriage paid to; IP Door Entry, Unit DC4 Prologis Park, Eastman Way, Hemel Hempstead, HP2 7DU.
All returns have to be accompanied by a Returns Form and include a valid returns number.
Goods received without a valid Returns Form will not be accepted. Please note, IP Door Entry staff signing for the delivery of a return without the valid Returns Form complete with the unique returns number does not constitute acceptance of the returned Goods.
Please ensure that you write the valid IP Door Entry returns number clearly on the outside of the packaging.
THE NEXT STEP
When returning Goods, it is strongly recommended that you use a recognised courier and the appropriate insurance is taken out. IP Door Entry accepts no responsibility for damaged or lost Goods whilst being returned to us. Please note that IP Door Entry does not collect Goods for return.
FAULTY PRODUCT WITHIN GUARANTEE PERIOD
Once the Goods have been received we aim to inspect the Goods and contact you within 48 hours (please note that from time to time this may take longer but we endeavour to action your request as soon as possible).
FAULTY PRODUCT OUTSIDE GUARANTEE PERIOD
Once the Goods have been inspected you will be contacted with our findings. Should the fault be covered by the guarantee the Goods will be either repaired or replaced and returned to you carriage paid.
Once the Goods have been inspected (ensuring that the Goods are undamaged, have not been used, still in their original packaging and include all space parts and relevant manuals etc.) we aim to issue a credit within 30 days from receipt of Goods. Please note that all unwanted Goods must be returned within 7 days of receipt and are subject to a 30% handling charge plus carriage. No special orders and/or bespoke Goods can be accepted for return.
For further information, please contact us on 08000 156496 or email email@example.com